Terms and Conditions for Solio Plus
Welcome to Solio Plus! We are dedicated to offering bespoke suits and an extraordinary individual approach. By using our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and obligations.
Thank you for visiting the Solio Plus! website (“the Website”). These Terms and Conditions (“Terms”) govern your use of our website located at https://solioplus.com. The definitions, the Solio Plus! means (“we”, “us” or “our”) and “you” and “your” means you as the user of the Services, whether you are a Customer, website visitor, or another individual, a ‘Product’ refers to an item available for sale on the website, and an ‘Order’ refers to a request to purchase a product on the website.
This website and services is not directed to Users under the age of 16. If you are under the age of 16, you must get your parent or legal guardian to read and accept this Agreement. By using the Solio Plus!! Services, your parent or legal guardian agrees to these Conditions, and they are responsible for your use and any issues or complain related to your use of the Services. You may be suspended without warning if we believe that you are under 16 years of age.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.
We are a global e-commerce brand dedicated to delivering premium, handcrafted suits tailored to perfection. Our passion for sartorial excellence drives us to offer not just clothing, but an experience of sophistication and personal expression.
Upon acceptance of these Website Terms the User has a non-exclusive, non-transferable, non-sublicenceable licence to use the Service for its own personal non-commercial use in order to use the Website. This licence shall include any other material downloaded from the Website unless other conditions apply to the use of that material (the “Licence”). Solio Plus! has the right to revoke this Licence at any time or to remove Content from the website without notice.
The Solio Plus Limited (“we”, “us”, “our”) trading as (Solio Plus!) (A company registered in Hong Kong) owns and operates the website and services available at https://solioplus.com.
The Solio Plus! legal address can be located at: 708A, Conselheiro Ferreira Da Almeida, Kou Si Tak Garden DR/C, Mecau, China. You can contact us via email at; customerservices@solioplus.com
To use certain parts of our website is free, notwithstanding to make a purchase on the Site, you will be required to create an account. You will be mandated to provide some personal information in order to register an account with Solio Plus! For example;
Your Name
Email address
Age
Phone Number
Desired Password
Delivery or Shipping Address
It is your responsibility to provide your exact email address, delivery address, and billing address and telephone number. Any incorrect information provided may lead to a delay in delivering the product(s) ordered by you.
You are responsible for the confidentiality of your account password. Only your password and account details are stored on a secure server for ease of use in processing future orders or for warranty claims. No credit card details are stored by us. The information is only used to process your orders, for statistical purposes that may improve our website and its services, and to allow us to notify you of special offers or new products via our newsletters. Please refer to our Privacy Statement on this website.
Solio Plus! makes every endeavour to be as accurate as possible when describing products on this website. However, Solio Plus! does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free.
Any representations, warranties or covenants with respect to any products referred to in this website shall be subject to, governed by, and as stated in the applicable contract governing the provision of same.
To make your purchase, simply browse our online catalogue and click on any items that you wish to buy to put them into your shopping cart. After you have finished your selection, click on “Check Out” and you will be asked for your name and delivery address details that we need to be able to fulfil your order.
Next, click the appropriate payment option to process your online payment. Once your online payment has been authorised you will receive a further email from us confirming acceptance of your order. Please note, the automated emailed order confirmation does not signal our acceptance of your order. We reserve the right to accept or cancel your order placed on this website without the need to give explanation or reason. Upon cancellation of your order we will immediately issue a credit to your credit/debit card used in the original order for the amount charged.
Under the European Union Customer Law, you have an option to cancel your order within 14 days commencing from date of delivery (Cooling-off period). Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay all postage/shipping costs. Please see our returns policy for more information.
To get that perfect fit, we recommend using the service of a professional to achieve the right measurements for your order.
You are advice to ensure all accurate measurements, color, fabric and order details are confirmed before finalizing your order. Changes or cancellations are only possible before order placement. We do not accept cancellation for customized orders.
All prices, fees, discounts and promotions posted on the Site are subject to change without notice and are not guaranteed. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes.
By placing an order, you agree to pay in full all applicable fees, including where applicable any delivery charges and applicable taxes, duties or other fees. If you order a Product that requires cross-border delivery, you agree that you will be responsible for paying applicable import duties and customer clearance duties (unless we have expressly indicated otherwise on the Site or in your order confirmation email), even where you have not been advised of such duties at the time you place your order on the Site. Depending on location and the Products ordered, we may be required to collect taxes applicable to your order, whether that is sales tax, value added tax (VAT), goods and services tax (GST), general consumption tax (GCT) or other taxes which may be levied in respect of a transaction contemplated by these Solio Plus Terms.
Unless agreed otherwise, Solio Plus requires payment verification and authorisation prior to delivery and performance of any Products and may suspend delivery and/or performance until full payment of all fees is received.
We accept major credit cards and PayPal. For any form of payment Issues, please contact customer support for assistance.
You will be provided with an estimated delivery time when you checkout from placing your order. The estimated delivery times are in working days-Monday through Friday excluding public holidays. Normal delivery is within 3 weeks from the date of payment of your order.
We make every effort to deliver your product within the estimated delivery time. The actual delivery times may change due to changes in supply, location or circumstances beyond our control. We encourage you to visit the “My Account” section on our website to view the delivery status of your products. If your product(s) have not arrived within the estimated delivery time, please contact us.
Delivery is available to the U.S & UK and many other countries: More information can be found on our Shipping policy page. Delivery shall be conducted by a shipment service provider chosen by Solio Plus! The customer has to pay standard shipping costs including tax which may depend on order value, and location it is shipped to.
If in exceptional circumstances delivery is not possible within the period of three weeks after order purchase and payment confirmation by us, Solio Plus! shall promptly inform the customer about it in writing. The customer is then entitled to a right of withdrawal, which they, in turn, shall exercise immediately in writing.
You agree that the risk of loss and title for any Product passes to you upon our delivery to our chosen carrier at the shipping dock of the respective manufacturing facility that fulfils your order.
The majority of products sold by Solio Plus! are personalised. These products are produced according to the specific, individual preference of the Customer and are therefore not prefabricated. As it concerns custom-made products, which are manufactured on the basis of an individual choice of the Customer, the Customer has, in principle, no right of withdrawal for these products. The provisions of these general terms and conditions shall also apply to the exclusion of the right of withdrawal.
In rare cases, a Customer reserve the right to request for cancellation (right of withdrawal) when the order purchased did not arrive at the stipulated time.
The Customer agree to inspect all items immediately upon delivery and shall within two days from delivery notify Solio Plus of any complaints or error by reason of which they may allege that the product are not in accordance with the specified order requirements. If the Customer fail to give such notice within such period it shall conclusively be determined that the goods are as to quality, number, weight, volume and in all respects in accordance with the contract and that the Customers have accepted them. The Customers shall have no right to reject the goods, but shall be bound to pay for the same accordingly.
Any liability of Solio Plus to the Customer shall be limited in total to the price of the goods.
As a User of the Website, you agree to abide by the following guidelines; You must not:
Use the Website for any unlawful purpose or to solicit others to act unlawfully
You agree that each account registration is for a single user only.
Transmit any harmful, threatening, abusive, defamatory, or offensive content
Attempt to gain unauthorised access to our systems or networks
Interfere with or disrupt the Website’s operation
Use automated systems (bots, scrapers) to access the Website without permission
Copy, reproduce, or distribute Website content without authorisation
When you submit content via the service. You are solely responsible for any content you submit or your use of the website and warrant that:
You own or have the right to use the content
You are of legal age to use the service
The use of the content and service does not violate any third-party rights
The usage is not defamatory, offensive, or unlawful
All content on this Website, including but not limited to:
Text, images, graphics, logos, and photographs
Descriptions and images
Website design and layout
Software and code
Is owned by or licensed to The Solio Plus Limited and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content without prior written consent. You may view and print pages from the Website for your personal, non-commercial use only. You may not:
Modify, copy, distribute, transmit, display, reproduce, or create derivative works from our content
Use our content for commercial purposes without written permission
Remove or alter any copyright, trademark, or other proprietary notices
We respect your right to privacy and your desire for a secure online shopping experience. We do not sell, trade, or rent your personal information to other companies. However in order for us to process orders, we require your name, billing address, email address, contact phone number and payment details. These personal information is used to administer your account from the point of order through to shipping of your products.
From time to time we may notify customers regarding new products, promotions and newsletters but only if you have chosen to allow us to inform you. We will not continue to send you information by email, once you have asked us not to.
The privacy of your personal data is important to us. All personal data is handled in accordance with our Privacy Policy and applicable Personal Data (Privacy) Ordinance (Cap. 486), including the EU Data Protection Act 2018 and UK GDPR.
The User acknowledges and agrees that (as more particularly provided in the Solio Plus! Privacy Policy) Solio Plus! may collect process and store personal data and feedback regarding the activity of each User on the website. You also agree, the collection, usage and storing of your personal data shall be govern by the Personal Data (Privacy) Ordinance (Cap. 486) and European Union Data Protection regulations. For more information please visit the Solio Plus! Privacy Policy page.
Our Website may contain links to third-party website. These links are provided for convenience only. We do not endorse or take responsibility for the content, privacy practices, or terms of use of third-party website.
To the fullest extent permitted by law. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website.
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded by law
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of the Website
Your violation of these Terms
Your violation of any third-party rights
No forbearance or delay by either party in enforcing its respective rights will prejudice or restrict the rights of that party, and no waiver of any such rights or of any breach of any contractual terms will be deemed to be a waiver of any other right or of any later breach.
We may terminate or restrict your access to the Website at any time, with or without notice, if you violate these Terms or for any other reason at our discretion.
Upon termination:
Your right to use the Website ceases immediately
These Terms remain in effect for matters occurring before termination
We may update these Terms from time to time. When we do:
The updated Terms will be posted on this page
The “Last updated” date will be changed
Significant changes may be communicated via email or website notice
Your continued use of the Website after changes constitutes acceptance of the updated Terms.
These Terms are governed by the Hong Kong courts. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the Hong Kong courts.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and Terms of Service, constitute the entire agreement between you and us regarding your use of the Website.
If you have any questions about these Terms, please contact us:
Email: customerservices@solioplus.com
These Terms constitute the full agreement between you and Solio Plus regarding our services.