Solio Plus Return & Refund Policy

At Solio Plus, we are dedicated to providing premium bespoke suits tailored to your specifications. We understand that occasionally, adjustments may be necessary to ensure complete satisfaction. This policy outlines our procedures for returns, alterations, and refunds.

1. Alterations and Adjustments

a. Complimentary Alteration Credit:

• Eligibility: If your bespoke suit requires adjustments, we offer an alteration credit of up to [Insert Amount] to cover local tailoring costs.

• Process:

  1. Contact Us: Notify our customer service team within [Insert Timeframe, e.g., 14 days] of receiving your suit.
  2. Provide Details: Submit photographs and a description of the fitting issues.
  3. Approval: Upon approval, we will issue the alteration credit for you to use with a local tailor of your choice.

b. Remake Option:

• Eligibility: If the suit cannot be adjusted locally due to significant fitting issues, we may offer a remake at no additional cost.

• Process:

  1. Assessment: Our team will evaluate the fitting concerns based on the information you provide.
  2. Approval: If approved, we will initiate the production of a new suit with the necessary adjustments.

2. Return and Refund Policy

a. Custom-Made Products:

• Non-Returnable: As each suit is custom-made to your measurements and specifications, we cannot accept returns or offer refunds for bespoke items, except in cases of manufacturing defects or errors on our part.

b. Standard Products:

• Return Window: For non-customized items, you may request a return within [Insert Timeframe, e.g., 14 days] of delivery.

• Condition: Items must be unworn, unaltered, and in their original packaging.

• Refund Process:

  1. Initiate Return: Contact our customer service to obtain a Return Authorization.
  2. Ship Item: Return the item to the address provided.
  3. Inspection: Upon receiving and inspecting the item, we will process the refund to your original payment method within [Insert Timeframe, e.g., 7-10 business days].

3. Measurement Guarantee

a. Accuracy Assurance:

• We strive for precision in every bespoke suit. If the measurements of your suit differ significantly from those provided, we will take corrective actions, including alterations or remakes, to ensure a proper fit.

b. Customer Responsibility:

• Accurate measurements are crucial. We recommend following our measurement guidelines or consulting a professional tailor to ensure correctness.

4. Contact Information

For any concerns or to initiate an alteration, return, or refund request, please contact our customer service team:

• Email: customerservices@solioplus.com
• Website: https://solioplus.com