Privacy Policy for Solio Plus

Effective Date: 30 Nov, 2024
Last Updated: 20th Dec, 2024

Welcome to Solio Plus! We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase. By using our website (https://solioplus.com/), you agree to the terms outlined in this Privacy Policy.

For any questions, please contact us at:
Email: customerservices@solioplus.com

1. Information We Collect

We collect personal information necessary to process your orders and enhance your shopping experience.

a. Information You Provide Directly:

• Account Information: Name, email address, phone number, and password.
• Order Details: Shipping address, billing address, payment information, and order preferences.
• Measurement Data: Specific body measurements for bespoke suits.
• Customer Support: Any information you share when you contact us for support.

b. Information Collected Automatically:

• Website Usage Data: IP address, browser type, pages visited, and session data.
• Cookies: Small files placed on your device to enhance site functionality and track visits. You can manage cookies in your browser settings.

2. How We Use Your Information

We use your data for the following purposes:

• Order Fulfillment: Processing purchases, delivering products, and handling returns or exchanges.
• Customer Service: Responding to your inquiries and providing support.
• Personalization: Offering tailored product recommendations and improving user experience.
• Marketing: Sending promotional emails, newsletters, and special offers (you can opt out anytime).
• Website Improvement: Analyzing usage to enhance site performance and security.
• Legal Compliance: Meeting legal obligations and resolving disputes.

3. Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Service Providers: Payment processors, shipping companies, and email marketing services.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, sale, or acquisition.

4. International Data Transfers

As Solio Plus serves customers worldwide, your information may be processed in countries outside your own. We ensure that any data transferred complies with applicable data protection laws.

5. Data Security

We take your data security seriously and use industry-standard measures to protect your information, including:

• Encryption: Secure Socket Layer (SSL) encryption for data transmission.
• Access Control: Limiting access to authorized personnel only.
• Regular Monitoring: Continuous security checks to prevent breaches.

6. Your Rights

You have the right to:

• Access Your Data: Request a copy of your personal information.
• Correct Your Data: Update any inaccurate or incomplete information.
• Delete Your Data: Request the deletion of your personal information (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, contact us at customerservices@solioplus.com.

7. Cookies and Tracking Technologies

We use cookies to improve site functionality and user experience. Types of cookies we use:

• Essential Cookies: Required for site functionality.
• Performance Cookies: Help us analyze site usage.
• Marketing Cookies: Used for personalized ads and promotions.

You can manage your cookie preferences in your browser settings.

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from minors. If we learn of such data collection, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised date. Continued use of our site after updates means you accept the changes.

10. Contact Information

If you have any questions or concerns about our Privacy Policy, please reach out:

• Email: customerservices@solioplus.com
• Website: https://solioplus.com

Thank you for trusting Solio Plus!