Privacy Policy for Solio Plus
Solio Plus Limited Website (” Solio Plus!”, “we”, “us” or “our”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy describes how Solio Plus! collects, uses, and discloses your personal information when you visit, use our services, or make a purchase with us via one of our websites accessible at https://solioplus.com (the “Sites”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a Customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
This Privacy Policy does not apply to any third-party services or links integrated with the Service (“Third-Party Services”), or to the privacy practices of any other third-party products, services or brands. “Personal Information” means any information or set of information that identifies or could be used by or on behalf of a User, Customer or You to identify an individual. Personal information does not include information that is anonymized or publicly available information that has not been combined with non-public personal information.
Solio Plus! process all User’s information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486), the UK GDPR (EU 2016/679), the US Privacy Laws & the EU Consumer Rights Directive (2011/83/EU).
The applicable legal framework is the Personal Data (Privacy) Ordinance (Cap. 486), and relevant European Union data privacy regulations. Please read the following carefully to understand how we handle personal data we collect from you when you:
Use our Website or engage with us in any way
Make a purchase with us on the website
Enquire or Communicate with us
Nothing in this policy affects your rights under applicable Data Protection Legislation.
In accordance with Article 9(2) (a) GDPR, and the Personal Data (Privacy) Ordinance (Cap. 486), you hereby give your explicit and informed consent to the processing of any related personal data submitted through the Website.
This consent is given voluntarily and can be withdrawn at any time by emailing customerservices@solioplus.com. As a User of the Website, you accept the conditions and consent to the processing of your submitted data for the sole purpose of providing the service.
You have the right to object/withdraw your consent at any time by writing to us at customerservices@solioplus.com.
Solio Plus Limited (“the Legal Entity”) and its wholly owned subsidiaries own and operate the Website available at https://solioplus.com with legal information defined below
Solio Plus Limited
708A, Conselheiro Ferreira Da Almeida,
Kou Si Tak Garden DR/C, Mecau,
China
Email:
customerservices@solioplus.com
Website: https://solioplus.com
For purposes of the data protection law, Solio Plus Limited is the “data controller”, meaning we are responsible for how we handle your data.
This section define our privacy promise and confirm our readiness to protect personal data;
We value your privacy & data security
We do not use your data for commercial purpose
We comply with the Personal Data (Privacy) Ordinance (Cap. 486), and (EU 2016/679) and relevant European Union regulations regarding your privacy;
We will never sell your data;
You control your data.
The information that we collect and use varies depending on how you interact with us. We may collect the following categories of personal data from you when you:
Contact us; for example, when sending us a message through the website.
Account information: including your name, email address, company profile, payment confirmation, email address, and phone number.
Order Details: Shipping address, billing address, payment information, and order preferences.
Measurement Data: Specific body measurements for bespoke suits.
When you communicate with us by phone
For the performance of our services, we may also automatically collect certain information about your interaction with the Services referred as (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Some non-personal information about you that may include:
Technical Data (IP address, browser info, usage stats, network connection)
Marketing Data (communication preferences, consent records)
We do not knowingly collect non-personal data or anonymous information except when you choose to visit our website.
We use your data only where permitted by law and also to process the personal data that is necessary for us to provide our services and website to you including:
To deliver our services; in order to perform our contract with you.
Order Fulfilment: Processing purchases, delivering products, and handling returns or exchanges.
To send notifications to you related to your session, or other communication.
To create, maintain and otherwise manage your account
Where you have given consent (marketing communications, etc.)
To comply with legal obligations
To pursue our legitimate business interests
Where required by law or where we rely on your consent, we will process your data only for the specific purposes outlined above. We will not sell your personal data to third parties. We may send you marketing messages if you have given consent. You can opt out at any time.
We process your personal data based on one or more of the following lawful grounds:
Contractual necessity – It is within our contractual necessity to provide our services to you via the Website.
Marketing and Advertising – To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.
Security and Fraud Prevention. We process your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity related to the use of the service.
Consent – we collect User explicit consent to process your personal information for marketing communications, in accordance with (Art. 6(1)(a) GDPR) and the UK Privacy laws;
Legal obligation – When processing is required to comply with a court order.
Legitimate interests – We process your data based on our legitimate interest in compliance with (Art. 6(1) (f) GDPR) in providing secured Website operations)
Like other websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).
We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. For more Information regarding our cookie usage please visit our cookie policy page
When you visit our Website, we may automatically collect technical information (Non-essential information and essential information) via the use of a third-party cookie or pixel technology. These technical information include:
IP address and general location
Browser type and device information
Pages visited and time spent on site
Referral source (how you found our site)
This information is collected through basic server logs and helps us understand how our Website is used. You can control non-essential cookies through your browser settings or our cookie consent banner.
For the operation of our Website and provision of our services, Solio Plus! will sometimes share user data to third parties for the provision of the services and based on explicit User consent. All third parties that receive User-submitted data act as independent data controllers under the GDPR.
We may share your data with:
Service providers (IT support, payment processing provider, data analytics, Customer support, cloud storage;
With our affiliates or otherwise within our corporate group, in our legitimate interests.
In connection with a business transaction such as a merger or bankruptcy
To comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests)
To enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Legal authorities where required by law
You agree to give your Consent for the use and Sharing of your data, notwithstanding you reserve the right to revoke your consent by sending us an email.
Our Website may contain links to other service that we do not own or operate. Solio Plus Limited provide links to third party service as a convenience to the user. These links are not intended as an endorsement of or referral to the linked service. The linked Service have separate and independent privacy policies, notices and terms of use.
We do not have any control over such Service, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked Service may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every Service you visit.
We rely upon a number of means to transfer personal information which is subject to: (a) the European General Data Protection Regulation (“GDPR”) in accordance with Chapter V of the GDPR; or (b) applicable data privacy laws in accordance therewith. References to the Personal Data (Privacy) Ordinance (Cap. 486), and its provisions.
Other means. We may, in accordance with Articles 45 and 46 of the GDPR, transfer personal information to recipients that are in a country the European Commission or data protection supervisory authority has confirmed, by decision, offers an adequate level of data protection, pursuant to an approved certification mechanism or code of conduct, together with binding, enforceable commitments from the recipient to apply the appropriate safeguards, including as regards data subjects’ rights.
You can request further information on specific data transfers and a copy of the appropriate safeguards by contacting us.
We take appropriate security measures to protect your personal data, including:
SSL encryption for data transmission on our Website
AES-256 encryption for stored data, regular security audits.
Requiring third-party service providers to implement appropriate security measures.
We log all User consents with timestamps, IP addresses, and context of submission to comply with Article 7(1) GDPR
If you have any further questions about our security and processing activities, please contact us
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention periods expire, we securely delete or anonymize your data. Our retention practices are describe below
|
Type of Data |
Definition |
|
User Information |
Retained for at least 2 years until you withdraw your consent or request we delete your data with us |
|
Account or Payment Information |
Retained for at least 12 months for security and technical reason |
|
Marketing communications |
Retained until you withdraw your consent |
|
Website logs |
Retained up to 12 months for security and technical purposes |
In some cases, retention periods may be extended where required by law to do so or for dispute resolution purpose. We may anonymise data for statistical analysis, which can be retained indefinitely.
Under the Personal Data (Privacy) Ordinance (Cap. 486), and European Union GDPR law, you have the following rights regarding your personal data:
Right to access: information about your data stored by us and its processing (art. 15 GDPR),
Right to rectification: correction of incorrect personal data (art. 16 GDPR),
Right to erasure: deletion of your data stored by us (art. 17 GDPR),
Right to restrict processing: restriction of data processing if we are not yet allowed to delete your data due to legal obligations (art. 18 GDPR),
Right to object: objection to the processing of your data by us (art. 21 GDPR) and
Right to data portability: data portability, provided that you have consented to data processing or have concluded a contract with us (art. 20 GDPR).
Right to withdraw your consent: if you have given us your consent, you can revoke it at any time with effect for the future.
To exercise any of these rights, contact us at customerservices@solioplus.com. We may request proof of identity to verify your request. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
Our services are not directed at children under 16, and individuals under 16 cannot use our website. Please contact us immediately. If you believe we have collected data from someone under 16,
This section describe Solio Plus’s privacy notice for United Kingdom Users’. If you are a User, who reside in the UK, you holds the right to benefit from any mandatory provisions of the law of the United Kingdom in which you are resident in. you are also entitled to be covered by the UK GDPR Laws as regarding your personal data. If you like to exercise your rights please visits our privacy policy page for more information.
This section describe Solio Plus’s privacy notice for Users’ who live within the European Union region. If you are a User, who reside in the European Union region, you holds the right to benefit from any mandatory provisions of the law of the country in which you are resident in. you are also entitled to be covered by the European Union GDPR Laws as regarding your personal data. If you like to exercise your rights please send us a message.
This section describe Solio Plus’s privacy notice for United State Users’. If you are a User, who reside in the US, you holds the right to benefit from any mandatory provisions of the law of the State in which you are resident in or the US Privacy Laws. you are also entitled to be covered by the European Union GDPR Laws as regarding your personal data. If you like to exercise your rights please visits our privacy policy page for more information.
We may update this Privacy Policy from time to time. Updates will be posted to our Website with a new “last updated” date. For significant changes, we may notify you by email or prominent Website notice.
If you have any concerns, please contact us directly at customerservices@solioplus.com. You also have the right to file a complaint with the Information Commissioner’s Office (ICO):
For any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: customerservices@solioplus.com
Thank you for trusting Solio Plus!